O'Reilly Automotive - - Responsibilities: Lead store team members in providing excellent customer service to retail and professional customers; Supervise the customer service levels on the retail showroom and ensure execution of customer service programs; Perform store opening/closing duties and day end procedures, including securing deposits and locking up; Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed timely; Process returns and exchanges and invoice merchandise before product leaves the store